Why Industry Experience Is Overrated

He didn’t know how to read a P&L. Didn’t know how to run urgent care clinics. Didn’t even know what CPT codes were. But he did know how to lead, adapt, and solve problems under pressure. Veterans like Christian Ruf are proving that raw leadership, grit, and focus matter more than industry credentials. These operators are being dropped into multimillion-dollar businesses — and they’re not just surviving… they're thriving. This is what true adaptability looks like in the SMB world.